Return Policy

Home Return Policy

At My Success 11, we strive to ensure that our users have a seamless and rewarding learning experience. However, we understand that circumstances may arise where a return or refund is necessary. Therefore, we have developed the following return policy to address such situations:

  1. Eligibility for Returns:
    • Courses and subscriptions purchased directly from My Success 11 are eligible for returns within 30 days from the date of purchase.
    • To be eligible for a return, the course or subscription must be unused and in the same condition as received. Any course or subscription that has been accessed, partially completed, or used in any way will not be eligible for return.
  2. Requesting a Return:
    • To initiate a return, users must contact our customer support team within the stipulated 30-day period from the date of purchase.
    • Users can reach our customer support team via email at [email protected].
    • When requesting a return, users must provide their order details and a brief explanation of the reason for the return.
  3. Refund Process:
    • Upon approval of the return request, users will be provided with instructions for returning the course materials or cancelling their subscription.
    • Refunds will be issued using the same payment method used for the original purchase.
    • Please note that it may take 5-7 business days for the refund to be processed and reflected in the user's account.
  4. Exceptions:
    • Courses or subscriptions purchased through third-party platforms or resellers are subject to the return policies of those respective platforms or resellers.
    • My Success 11 reserves the right to refuse returns or refunds in cases where there is evidence of misuse, abuse, or violation of our terms of service.
  5. Modification of Return Policy:
    • My Success 11 reserves the right to modify or update this return policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website.
  6. Contact Us:
    • For any questions or concerns regarding our return policy, users can contact our customer support team for assistance.

By purchasing and using our courses and subscriptions, users acknowledge and agree to abide by the terms outlined in this return policy.