At My Success 11, we understand that circumstances may arise where users need to cancel their subscriptions or courses. We aim to make the cancellation process straightforward and transparent. Please review our cancellation policy below:
- Cancellation of Subscriptions:
- Users can cancel their subscription to My Success 11 E-learning at any time. Upon cancellation, access to the subscription content will be terminated at the end of the current billing cycle.
- To cancel a subscription, users can log in to their account on our website and navigate to the subscription management section. From there, they can follow the prompts to cancel their subscription.
- Alternatively, users can contact our customer support team for assistance with cancelling their subscription.
- Cancellation of Individual Courses:
- Users may request to cancel their enrollment in an individual course within 30 days of the date of purchase, provided that the course has not been accessed or completed.
- To request a cancellation of a course enrollment, users can contact our customer support team with their order details and a brief explanation of the reason for cancellation.
- Once a course enrollment is cancelled, users will no longer have access to the course materials, and any progress made within the course will be lost.
- Refunds for Cancellations:
- For subscription cancellations, users will not be entitled to a refund for the remaining unused portion of the subscription period. However, access to the subscription content will continue until the end of the current billing cycle.
- For cancellations of individual courses within the 30-day window, users may be eligible for a refund, subject to our refund policy.
- Refunds will be issued using the same payment method used for the original purchase, and it may take 5-7 business days for the refund to be processed and reflected in the user's account.
- Exceptions:
- My Success 11 E-learning reserves the right to refuse cancellations and refunds in cases where there is evidence of misuse, abuse, or violation of our terms of service.
- Users who have purchased courses or subscriptions through third-party platforms or resellers must adhere to the cancellation policies of those respective platforms or resellers.
- Modification of Cancellation Policy:
- My Success 11 E-learning reserves the right to modify or update this cancellation policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website.
- Contact Us:
- For any questions or concerns regarding our cancellation policy, users can contact our customer support team for assistance.
By utilizing our e-learning services, users acknowledge and agree to abide by the terms outlined in this cancellation policy.